Performance Improvement

Performance improvement requires a lot of experience.

We know the right levers.

Thanks to Solon’s expertise in telecommunications, media, and technology, we know how to do business in TMT and how to fine-tune processes. We can provide the best support to our clients in developing, optimizing or outsourcing operations, in redefining pricing, maximizing customer value, and reducing churn.

Solon’s recommendations are supported by our knowledge base of in-depth industry benchmarks, and as such our clients are on track for success.

Some examples of our work

  • Customer value maximization through up-selling and cross-selling, churn-reduction, and win-back
  • Development and optimization of contact centers
  • Conception and implementation of CRM processes
  • Programs to increase customer satisfaction